FoIP Pioneers

A new BladeWare customer—an enterprise-fax OEM—reported that one of his end-users was dissatisfied with their fax server’s performance as they had a 25% fax-transaction failure rate.  They wanted to know what was wrong with BladeWare.  After determining that there were no outstanding tickets for this system, we knew that the end user and our OEM assumed what everyone new to FoIP assumes, that it was a problem with the newly purchased system, which was based on BladeWare.  That’s quite reasonable; after all, their PSTN-based fax machines and fax server had a 97% success rate, and many of those failures were called-terminal problems, such as being out of paper. Continue reading “FoIP Pioneers” »

FoIP Problems?

Imagine ... or, perhaps, you’ve even been there. You’re having an FoIP problem so you run a test by sending, say, 200 faxes. Were there any failures? Which calls? If there were failures, what were the failure modes? Continue reading “FoIP Problems?” »

We Make FoIP Work

Commetrex isn't on the lips of every telecom CEO, but its technology is what's making FoIP work.  Since 1998, Commetrex' fax and fax-related technologies have powered the servers, gateways, and ATAs of nearly every major industry OEM. And today, Commetrex and its sister company, NetGen Communications, are bringing the products and knowledge to the market to make FoIP work in carrier networks with Smart FoIP.  This patent-pending technology finally allows ITSPs to stop saying, "Keep your POTS for fax."

See Us at ITEXPO West in Austin

Hope you're going to ITEXPO West 2012 in Austin (Oct. 2-5). We'll be there in booth 722. If you're an ITSP and trying to make FoIP work, save yourself some aggravation and come to see us since we have "FoIP in a box" for you. Full Post

More from the Trenches

Continuing in reverse-chronological order from March 8: John Smith, Mar 16 07:18 (MDT): Fred, We only have one route for this destination - if that route is at capacity your call will be rejected. Full Post

So, What Is a Fax, Anyway?

So, what is a fax, anyway? Well, we all know what a fax is, but can we settle on a definition? Just what is a “fax/facsimile”? Full Post

The Rodney Dangerfield of Technologies?

Fax just don’t get no respect! Every business uses fax, but, until recently, making FoIP work has been, at best, an afterthought by our industry. Item: wideband voice, a relatively new technology, is considered a major driver of ENUM, which allows pure-IP routing for HD (or wideband) voice. Full Post

The Skinny on FoIP for

I was recently interviewed by Erik Linask, Group Editorial Director at (Technology Marketing Corporation). TMC is “The World’s Largest Communications and Technology Community”, so we are particularly pleased by the interview, which is now featured on their website, You should find the interview interesting if you are following the move of the global telecom infrastructure to IP, and how it is going to support fax, which, of course, it must. I also shared with Erik why we believe that, for the enterprise-fax OEM, Commetrex offers the industry’s broadest product line. Take a look and tell me what you think.

What’s a Fax, Anyway?

Quick! Define the term “fax”. Well, if you really try, you may find that defining fax is a little like defining “marketing”, a word everyone believes he knows how to define. Often, the more common the word the more difficulty one has in defining it. But the term fax (facsimile), as it is important in the world of telecommunications, is surrounded by patents, and is, therefore, the subject of intense legal scrutiny. Full Post