FoIP Pioneers

A new BladeWare customer—an enterprise-fax OEM—reported that one of his end-users was dissatisfied with their fax server’s performance as they had a 25% fax-transaction failure rate.  They wanted to know what was wrong with BladeWare.  After determining that there were no outstanding tickets for this system, we knew that the end user and our OEM assumed what everyone new to FoIP assumes, that it was a problem with the newly purchased system, which was based on BladeWare.  That’s quite reasonable; after all, their PSTN-based fax machines and fax server had a 97% success rate, and many of those failures were called-terminal problems, such as being out of paper. Continue reading “FoIP Pioneers” »

FoIP Problems?

Imagine ... or, perhaps, you’ve even been there. You’re having an FoIP problem so you run a test by sending, say, 200 faxes. Were there any failures? Which calls? If there were failures, what were the failure modes? Continue reading “FoIP Problems?” »

We Make FoIP Work

Commetrex isn't on the lips of every telecom CEO, but its technology is what's making FoIP work.  Since 1998, Commetrex' fax and fax-related technologies have powered the servers, gateways, and ATAs of nearly every major industry OEM. And today, Commetrex and its sister company, NetGen Communications, are bringing the products and knowledge to the market to make FoIP work in carrier networks with Smart FoIP.  This patent-pending technology finally allows ITSPs to stop saying, "Keep your POTS for fax."

See Us at ITEXPO West in Austin

Hope you're going to ITEXPO West 2012 in Austin (Oct. 2-5). We'll be there in booth 722. If you're an ITSP and trying to make FoIP work, save yourself some aggravation and come to see us since we have "FoIP in a box" for you. Full Post

The State of FoIP: 3Q2012

In 3Q2012, the state of FoIP is good. Why? Because the right things are happening. In the enterprise, FoIP has become a given in the corporate network. True, many smaller organizations still keep their POTS lines for fax, but in larger private networks, fax is either done over SIP trunking or via gateways to the PSTN. But the real action is in service provider and carrier networks. Full Post

More from the Trenches

Continuing in reverse-chronological order from March 8: John Smith, Mar 16 07:18 (MDT): Fred, We only have one route for this destination - if that route is at capacity your call will be rejected. Full Post

Reporting from the Trenches in the FoIP Wars

What is the key to FoIP success when using SIP trunking? First, you must have FoIP endpoints that really work. They must support both G.711 pass-through and T.38 FoIP. And, if they don’t have Commetrex’ Smart FoIP, you’re going to have to accept an up to five-percent failure rate regardless of what you do. Full Post

So, What Is a Fax, Anyway?

So, what is a fax, anyway? Well, we all know what a fax is, but can we settle on a definition? Just what is a “fax/facsimile”? Full Post

Smart ATA: It’s Just Amazing

We were in Miami Beach last week at ITEXPO. Great duty. The weather let us know why folks go there in February. It was perfect. And so was the show. Full Post

What Does Great OEM Developer Support Look Like?

What does great OEM developer support look like? Here’s but a small sample. It’s a response by our support guy to a question from a T.38 relay licensee. Full Post