FoIP Pioneers

A new BladeWare customer—an enterprise-fax OEM—reported that one of his end-users was dissatisfied with their fax server’s performance as they had a 25% fax-transaction failure rate.  They wanted to know what was wrong with BladeWare.  After determining that there were no outstanding tickets for this system, we knew that the end user and our OEM assumed what everyone new to FoIP assumes, that it was a problem with the newly purchased system, which was based on BladeWare.  That’s quite reasonable; after all, their PSTN-based fax machines and fax server had a 97% success rate, and many of those failures were called-terminal problems, such as being out of paper. Continue reading “FoIP Pioneers” »

What Does Great OEM Developer Support Look Like?

What does great OEM developer support look like? Here’s but a small sample. It’s a response by our support guy to a question from a T.38 relay licensee. Full Post

Appliances … Appliances!

BladeWareWhat’s going on? Suddenly, is seems that nearly all of our enterprise-fax OEMs are using BladeWare as the platform for a new fax-server appliance. Makes a lot of sense. An “appliance” is usually intended to be a low-capacity and low–complexity and, therefore, a low-cost system that improves the productivity of the users. Since nearly all of these OEMs have traditionally targeted the large enterprise, these small boxes are critical to their plans to broaden their addressable market to include the small-medium enterprise (SME), which has simply been inaccessible due to their multi-line fax-board costs. But the times…they are a’changin’. Full Post